Sportsman's Warehouse Reviews

Was there to pick-up a gun I ordered. There was a long 45 min wait. The help wasn't helpful. When my number was called the young guy helping me went over and started listening to a conversation about a 44 mag. I said "hey how about finishing my order." This led to the gun counter Mgr. and myself in a stare down. It worked, because I won't ever buy a gun from them again.

I have been a long time customer of Sportsman's Warehouse, spending thousands of dollars over the years, first in Vancouver, WA and now in Twin Falls, Idaho. I was given a gun case that cost $279.99 for Father's Day and was told I could return it if I wanted something else. I tried to return it today with the original receipt, and they tried to deduct a $50 coupon from the purchase price, that was given to the buyer. I was unaware of the coupon and after asking my friend that bought it, she told me she thought it was for the mistake they made when they charged her $349.99 for the case instead of $279.99, and she had to dispute it with them. Turns out it was a promotion for spending over $200 and only good for 2 weeks in July. They refused to give me the full refund, so I suggested that they just give me a store credit so the money would stay in their store, and they refused that too. They said I had to return the coupon whether I spent the money there or not. This doesn't make sense to me. Then the clerk told me I would also need the credit card it was charged. I told her I don't carry other people's credit cards around. I did speak to the manager as well and suggested the store credit, but he refused as well. It baffles me that they would willingly throw away two loyal customers for no logical reason.